A Guide for Owners of New Pets

If you have a new puppy or kitten, please forward any prior veterinary care given to our office before the first visit. We will often schedule the first visit based on when the next vaccination(s) are due. Of-course, you are always welcome to come in prior to the next scheduled vaccines as an initial contact examination. Please provide us with an email address and we can send along to you copies of our Welcome Packet and Puppy or Kitten Wellness plans for you to review.

 

If your pet is coming for a medical visit, one of our staff will ask you some basic questions relating to the medical complaint, as well as your pets current routine at home. After the examination is performed, the doctor will then discuss what appropriate testing/treatments should be performed, or whether you should seek referral care

 

At True Care, we do not have a waiting room nor examination rooms. Rather, we have consultation rooms. Unless under certain circumstances, most pets will be brought back into our treatment area for an in depth physical assessment. At that time, any due vaccinations and/or testing procedures can be performed. The doctor may visit with you in the consult room without the presence of your pet in order to focus on the conversation.

 

If during the visit, there are service items (such as a vaccination) or testing items (such as heartworm testing) that you do not wish to have performed, this can be discussed before proceeding. True Care does not perform treatments, vaccinations or procedures without prior consent, unless there is need for emergency resuscitation.